Morrisons reaffirms focus on ‘value triangle’ amid sales boost
Amrit VirdiGoing into 2026, Morrisons is looking to up its value personalisation to build on Christmas sales growth.
Going into 2026, Morrisons is looking to up its value personalisation to build on Christmas sales growth.
Despite “stable” market share figures, Lidl is hot on Morrisons’ heels to become the UK’s fifth biggest supermarket.
Current group data and media director Matt McLellan will assume responsibility for the retailer’s marketing, customer and data teams.
Data also shows shoppers favouring brands over own-label items, with branded sales “particularly dominant” in personal care, confectionery and soft drinks.
New Asda chief customer officer Rachel Eyre will be replaced at Morrisons by BP’s Claire Farrant, who returns to retail two years after leaving Lidl.
The insights function at Morrisons has gone from “knocking on the door” to being a key partner, as the supermarket prioritises a customer-first mindset.
The retailer credits “sharper prices”, a growing loyalty scheme and “more effective promotions” for strong performance.
Lidl’s festive success comes as Co-op, Morrisons and Asda unveil new price matching and store strategies for 2025.
Aiming to help festive hosts across the country, Morrisons has stuck with its tried and tested oven gloves for Christmas 2024.
Darren Blackhurst was appointed to the role of chief customer and marketing officer at the supermarket in March, while Rachel Eyre is on maternity leave
Morrisons CMO Rachel Eyre describes loyalty as a two-way street so says the supermarket must be “hyper-personalised” in its offer to get more people “voting with their feet”.
Morrisons is trialling the personalised, AI-powered initiative, which rewards shoppers for purchasing particular brands they select from a list, something it says will provide value for both the consumer and brands.
Despite its parent company posting a pre-tax loss of almost £1bn, the supermarket giant stepped up marketing spend in 2023 in a bid to improve value perceptions.
Consumers often “shop around” in the UK supermarket sector, says Morrisons chief customer and marketing officer, Rachel Eyre. The supermarket hopes its price match will “reassure” customers to do more of their shopping with it.
Morrisons becomes the latest supermarket to launch a price match initiative, pledging to match either Aldi or Lidl, depending on which is cheaper.