Lidl names new chief customer officer
Emily ManockJoining Lidl GB’s board of directors, Louise Weise’s remit sees responsibility for the full customer journey brought under a single leadership role.
Joining Lidl GB’s board of directors, Louise Weise’s remit sees responsibility for the full customer journey brought under a single leadership role.
A focus on value, coupled with demand for premium ranges, helped both Aldi and Lidl exceed £1bn in turnover over the 2025 festive period.
Benefitting from £400m in direct switching from competitors, Lidl notched up 38 million more customer visits compared to last year.
Lidl is investing £250m in price to enhance its value proposition in the lead up to Christmas.
Data also shows shoppers favouring brands over own-label items, with branded sales “particularly dominant” in personal care, confectionery and soft drinks.
The supermarket, which doesn’t offer online delivery in the UK, is selling 3,000 “high protein” bundles on the platform.
Packaging designs deemed attractive to children will be removed from Lidl’s least healthy own-brand products in the next six months.
Lidl’s festive success comes as Co-op, Morrisons and Asda unveil new price matching and store strategies for 2025.
Lidl has opted for an emotional ad that emphasises the true festive spirit of sharing, as it decides against bringing back its brand character from last year’s successful ad.
Joanna Gomer, who has been at the business since 2016, is tasked with continuing to drive the discounter’s “phenomenal growth”.
The rate of grocery inflation is now just 0.8 percentage points higher than the 10-year average between 2012 and 2021, but cost of living habits remain sticky.
Tesco will need to change its Clubcard Prices logo in the coming weeks as it loses its appeal against last year’s ruling, which found it had infringed on Lidl’s trademark.
From TV sponsorships to croissant-shaped QR codes, the supermarket embarked on a five-year mission to democratise quality and overcome the ‘Lidl lag’.
The UK’s two major discounters reported significant success over the festive period, with a focus on both pricing and product having driven sales.
It could cost Tesco £8m to remove its Clubcard prices marketing assets, following the supermarket’s second loss against Lidl at the High Court in its long-standing trademark dispute.