Domino’s CEO: Loyalty scheme ‘widens the moat’ on the brand
The loyalty scheme, which is in the second phase of its trial, is acting to drive incremental frequency, says Domino’s UK CEO.
The loyalty scheme, which is in the second phase of its trial, is acting to drive incremental frequency, says Domino’s UK CEO.
The pizza chain has set out a plan to drive “long-term, sustainable growth”, of which marketing investment was identified as a crucial driver.
CEO Andrew Rennie has suggested the company may look to utilise its capabilities, expertise and franchisees more effectively by acquiring another brand in the UK.
Domino’s will roll out a loyalty scheme in the UK next year but CEO Andrew Rennie was keen to stress that it is not a silver bullet solution to driving purchase frequency for the brand.
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The New Zealand retailer’s decision to pause ad spend for eight weeks isn’t the cavalier move some say, but an A/B test all marketers should follow closely.
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